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Frequently Asked Questions
Everything about ordering, payment, delivery, warranty and returns.
No. MA Watches is entirely guest-based. Your cart and wishlist are stored privately in your own browser under an anonymous session ID, and orders are confirmed over WhatsApp. We never ask you to register or create a password.
At checkout you enter your name, mobile number, city, complete address and preferred payment method. Clicking “Confirm Order via WhatsApp” builds a formatted order message containing every item, SKU, quantity and the total bill in PKR, and opens it directly in a chat with our store owner. Send the message and we confirm within minutes during business hours.
Yes. Every timepiece is sourced through authorised channels, inspected in our Lahore workshop and sealed with our inspection tag before dispatch. Warranty cards are included.
Cash on Delivery anywhere in Pakistan, plus bank transfer, Easypaisa and JazzCash. For prepaid orders we share account details on WhatsApp and dispatch once payment is confirmed.
Orders are dispatched from Lahore within 24 hours. Delivery takes 2–4 working days to major cities and 3–6 working days to remote areas.
A flat Rs. 350 nationwide. Delivery is free on orders above Rs. 50,000.
Yes. You have 7 days from delivery to request an exchange or return, provided the watch is unworn and all packaging, tags and the warranty card are intact. See our Return Policy for the full process.
Between 18 and 36 months of movement warranty depending on the model — the exact term is listed on every product page. Straps, glass, battery and water damage are excluded.
Absolutely. Visit our Lahore showroom during opening hours and we will bring out any pieces you would like to try.
Not at present. We currently deliver within Pakistan only.