Returns & Exchange

Last updated: 1 January 2026

7-day return and exchange window

You may request a return or exchange within 7 days of delivery. We want you to be certain about the watch on your wrist.

Conditions

• The watch must be unworn, unscratched and free of any sizing or strap alteration.
• All original packaging, protective film, tags, manuals and the warranty card must be returned.
• Proof of purchase — your WhatsApp order reference — is required.

How to start a return

• Message us on WhatsApp with your order reference and a short reason.
• Include photographs of the watch and its packaging.
• We approve or clarify within one working day and arrange courier pickup.

Refunds

Once the returned watch passes inspection at our workshop, refunds are processed within 5–7 working days via bank transfer, Easypaisa or JazzCash to an account in the buyer's name. Original delivery charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges for a different model are free of any restocking charge. If the new model costs more, you pay the difference; if it costs less, we refund the difference.

Damaged or incorrect items

If your parcel arrives damaged or contains the wrong SKU, contact us within 48 hours of delivery. We cover return shipping both ways and prioritise a replacement dispatch.

Non-returnable cases

• Watches showing wear, scratches or water exposure.
• Straps or bracelets that have been cut, resized or replaced.
• Items returned without the warranty card or original box.

Warranty claims

Movement warranty runs 18–36 months depending on the model, as stated on each product page. Warranty covers manufacturing and movement defects only — not battery, glass, strap wear, water ingress or accidental damage.